Site Map - Managing

Helping Employees Cope

- Managers can use assistance programs to help victimized employees avoid trouble and stay focused on their jobs.

Changing of the Guards

- Discover how a security guard company implemented a program that increased profits, improved customer satisfaction, and earned some employees a raise in the process.

Caring for Patients

- How one medical center created an ambassador program within its security ranks to enhance customer service and create a career path.

Managing Big Egos

- Companies seeking confident and charismatic leaders might unwittingly invite narcissists into the workplace.

Measuring Guard Performance

- By developing a program that grades security officers on how they carry out their duties and rewarding good performance, a school raised standards and morale.

When Employees Vent

- Companies need to understand the legal constraints they face regarding negative comments about them that employees may post online.

Tailored Training

- Security managers must set up a training plan for various types of employees and then establish a tracking system to ensure that the program is working as intended.

Building a Strong Staff

- A quality hiring and training program can help security managers build and retain a top-notch staff.

Providing Service to Improve Security

- By setting clear expectations, explaining policy, being aware of corporate culture, and conducting training, managers can provide better service and improve security.

Fostering Awareness

- While implementing and maintaining security policies and technologies is critical, companies should not overlook the importance of security awareness training.

Keys to Fraud Prevention

- Security can take the lead in spearheading a fraud-prevention program, which should have three components: governance, implementation, and compliance.

Adapting to Change

- A good executive peers into the future to anticipate change and manage or even take advantage of attendant risk.

Who Handles Your Cash?

- Before contracting with a cash-in-transit firm, companies must be aware of the basic features offered and whether the vendor has solid business practices.

Beyond Print

SM Online

See all the latest links and resources that supplement the current issue of Security Management magazine.