Training. The team also recognized training as a gap that needed to be addressed. Conflict resolution training is now mandated for contract security personnel and offered to the appropriate employees. The program is designed to help trainees recognize key indicators of workplace violence behaviors. Annual refresher training is required for security.
It was discovered that Purdue’s current supplier of compliance-related online training videos, such as sexual harassment, business ethics, and conduct already had a training module for workplace violence prevention. This training also includes information on other issues such as recognizing and reporting workplace violence incidents. The module was customized with bulletins, FAQs, knowledge check, and a final test specific to the company’s policy.
Partnerships. The most difficult gap that was identified was improving partnerships with law enforcement and first responders.
The company offered to provide their space to train police on how to gain entry during an incident. “Law enforcement might look at the facility and think it’s simple to gain access; however, we are a secure facility with multiple layers of physical security. We need to expose and train the entry teams just how to maneuver into the building and understand how many options there are to do so,” says Arenovski.”
The company now provides police and the fire department with floor plans, hard keys, and access cards. The hard keys are provided to inner doors because the access control cards beep when activated and might alert a perpetrator prematurely to the movements of the entry team(s).
Security has ongoing red teaming discussions with the police and fire departments. The groups liaise to address the latest technology or discuss research on workplace violence issues. Some discussion topics have included how to clear the facility quickly and how an insider would approach the building. These issues affect how the fire department will respond, where they will triage, and which elevators they will recall, for example. Other issues include how police procedures could be exercised remotely in the case of an active shooter.
Security also conducts scenario training with law enforcement and first responders as frequently as possible. The scenario is different each time, but the goals are to understand what tools are available to security and how to use them. Tasks include using access control, cameras, elevators, and two-way radios to deal with a situation as well as communicating with law enforcement.